Who we are
Dobcross Silver Band is the data controller for personal information collected through dobcrossband.uk.
If you have a question about your personal information, please contact us through our Contact page.
Information we collect
When you send a general or booking enquiry through the website, we may collect:
- your name;
- email address;
- telephone number, where provided;
- event date and venue or location for booking enquiries;
- the contents of your message; and
- the type and date of your enquiry.
The website and its hosting systems may also record limited technical information such as your IP address, browser information, timestamps and requested pages in normal server and security logs.
How we use your information
We use personal information to:
- respond to enquiries;
- deal with requests to book the band;
- administer band activities and correspondence;
- operate, secure and troubleshoot the website; and
- comply with legal obligations where necessary.
For general enquiries and website administration, we normally rely on our legitimate interests in communicating with visitors and operating the band and its website.
Where you contact us about booking the band, processing may also be necessary to take steps at your request before entering into a contract.
We do not sell personal information and we do not use contact-form enquiries for unrelated marketing.
Contact enquiries
Website enquiries are stored as private records within the Dobcross Silver Band WordPress administration area so that they are not lost if an email notification fails.
A notification may also be sent to an authorised band email account.
Access to enquiries is limited to people who need the information to deal with the enquiry or administer the website.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
General enquiries are periodically reviewed and deleted when they are no longer required.
Information relating to bookings, financial matters, disputes or other legal obligations may need to be retained for longer.
Website hosting and service providers
The website is hosted on systems operated for Dobcross Silver Band.
We may use service providers involved in website hosting, DNS, security and email delivery. Those providers may process limited information on our behalf where necessary to provide their services.
If Cloudflare proxying or security services are enabled for the domain, Cloudflare may process technical network information such as IP addresses in order to deliver and protect the website.
External content and links
Some pages may contain links to external websites or embedded content, such as YouTube videos.
If you view embedded third-party content or follow an external link, that provider may receive information about your visit and may use cookies or similar technologies under its own privacy policy.
The site currently obtains its display fonts from Google Fonts, which means your browser may connect to Google when loading those fonts.
Cookies
We do not currently use advertising or visitor-tracking analytics cookies on the public website.
WordPress may use cookies that are necessary for website administration and for logged-in administrators.
Third-party embedded content may use its own cookies or similar technologies.
Your rights
Depending on the circumstances, UK data protection law may give you rights to:
- request a copy of personal information we hold about you;
- ask us to correct inaccurate information;
- ask us to delete information;
- ask us to restrict how information is used; and
- object to certain processing based on legitimate interests.
You have the right to object to processing based on our legitimate interests.
To exercise a privacy right, contact us through the website.
You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how your personal information has been handled. Visit ico.org.uk for details.
Changes to this policy
We may update this notice when the website, our services or data-protection requirements change. The latest version will always be published on this page.